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ECM Claims Center

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Reporting an insurance claim should be easy. With us, it is.

Being faced with the unexpected can be a very stressful thing, but we don’t think reporting an insurance claim should be. We’re here to help you every step of the way, making your claims experience as simple and convenient as possible.

Business Risk Claims

Read about how to report your business risk claim with us and fill out our form to get started.

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Personal Risk Claims

Start your personal risk claim by finding your provider and following their process on reporting a claim.

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The ECM Solutions claims advocates are always available to help you. Our team is comprised of licensed insurance adjusters who have an average of 20 years experience.

Here is just a brief list of the type of activities we perform on behalf of our clients:

  • Promote the optimal resolution of claims.
  • Navigate clients through complicated claims or just concerns with a claim.
  • Perform claim reviews to reveal:
  • Pro-active risk management initiatives
  • Such as Return to Work Programs, Medical Provider Networks
  • Over-reserved claims
  • Claims that can be closed
Claims Forms
Best Practices For Managing A Claim

Report Claim Directly to the Insurance Company

  • ​Direct reporting to the insurance company promotes accuracy and timely action for optimal outcome
  • Note the claim number, claim adjuster’s name and number
  • Follow-up with claim adjuster on routine schedule depending on the type claim
  • Timely reporting of the claim promotes optimal outcome

Document, Document, Document: Gather The Facts

  • ​Pictures, written statements, accident reports
  • Utilize the ECM Claim Forms
  • Determine if preventative action needed to prevent future claims of this type
  • Utilize the ECM Client Portal for Risk Management assistance

Secure Property, Obtain immediate medical attention if necessary, Drug and Alcohol test employee(s) involved in accident if have appropriate program

    Do Not:

  • ​Leave scene of auto accident until police arrive
  • Admit liability until investigation completed

If a Workers Compensation claim, Utilize the following:

Utilize the ECM Claim Advocates

  •  ​If a fatality, catastrophic, or large loss
  • If need assistance or guidance in the claim process

What To Expect

  • Insurance Company claim adjuster should contact you within 24-48 hours after a claim is reported
  • Do not expect the adjuster to continually keep you in the loop
  • ​Recommend: Follow-up with claim adjuster on routine schedule depending on the type claim
  • Insurance Company’s attempt to pay claims timely and per the insurance contract language
  • ​Contact an ECM Claim Advocate if you have concerns

The ECM Claim Advocates are ready to assist if have questions, concerns, or need guidance.

Reporting your claim starts here.

If you have questions or prefer to speak to one of our claim advocates, complete the form below and we’ll be in touch to assist you with your claim. That’s why we’re here.

  • Coverage will not be bound or changed until confirmed by a licensed agent.
  • This field is for validation purposes and should be left unchanged.

Personal Risk Claims and Providers

Auto Owners




Cincinnati Insurance




MetLife Auto and Home


National General


Penn National


Progressive Insurance




Selective Insurance




File Claim Directly

Prefer to contact your insurance company directly? You can do that on our Insurance Companies page.

See Insurance Companies
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Charlotte, NC Insurance

4000 Park Road
Charlotte, NC 28209